Effective Date: October 2026
Operating Entity: Alosho Pakistan ("Alosho", "we", "us", or "our")
Platform URL: alosho.com (including associated mobile applications and web storefronts)
Please read these Terms & Conditions ("Terms") carefully before using or placing an order on Alosho. By accessing, browsing, registering an account, or purchasing products on Alosho, you agree to be legally bound by these Terms and our related operating policies. If you do not agree with any part of these Terms, you must discontinue using our services immediately.
1. PLATFORM OPERATING MODEL & ELIGIBILITY
1.1. Direct Operator Model: Alosho operates as a direct-to-consumer digital commerce platform. All listings, procurement, global sourcing, quality inspections, packaging, and order fulfillments are directly managed, supervised, and fulfilled by Alosho.
1.2. User Eligibility: To register an account or place an order, you must be at least 18 years of age or access the platform under the active supervision of a legal parent or guardian. By placing an order, you represent and warrant that you possess the legal capacity to enter into binding agreements under the Contract Act, 1872 of Pakistan.
1.3. Account Integrity: You are responsible for maintaining the confidentiality of your account credentials, login OTPs, and personal profile information. You agree to provide true, accurate, and up-to-date contact and delivery information. Alosho reserves the right to suspend, terminate, or restrict access to accounts that submit fraudulent details, bot-generated traffic, or abuse order mechanisms.
2. PRODUCT INFORMATION, PRICING & INVENTORY
2.1. Direct Global Sourcing & Catalog: Alosho curates and imports inventory directly through vetted supply chains and domestic fulfillment hubs. We make every reasonable effort to display accurate product specifications, dimensions, colors, and descriptions. However, minor variations in color tone or packaging may occur due to screen rendering, manufacturing batch runs, or volumetric protective repackaging designed for transit safety.
2.2. Pricing Structure: All prices displayed on Alosho are denominated in Pakistani Rupees (PKR). Unless explicitly stated otherwise, listed prices include applicable platform costs, import duties, and basic handling charges. Applicable shipping or delivery charges will be calculated and clearly displayed during the final checkout stage.
2.3. Pricing & Typographical Errors: In the event that a product is mistakenly listed at an incorrect price or with incorrect technical details due to a clerical, algorithmic, or system error, Alosho reserves the right to decline or cancel any orders placed for that product, regardless of whether the order has been confirmed. If payment has already been collected, Alosho will issue a full refund immediately.
2.4. Stock Availability: Products displayed on the platform are subject to availability. Placement of an order does not constitute a final binding contract of sale until the parcel has been physically confirmed, packed, and dispatched from our fulfillment facility.
3. ORDER PLACEMENT, ACCEPTANCE & CANCELLATIONS
3.1. Order Confirmation: After you place an order, you will receive an automated confirmation via SMS, WhatsApp, or email containing your order reference ID. This notification acknowledges receipt of your request; it does not constitute formal acceptance of the order.
3.2. Order Verification: Alosho reserves the right to verify orders through phone calls, SMS verification codes, or automated interactive prompts. If an order fails verification checks, displays signs of automated spamming, or contains an unverified delivery address, Alosho may cancel the order without liability.
3.3. Customer Cancellations: You may cancel an order free of charge at any time prior to packaging and dispatch. Once a parcel has been handed over to our local or international courier logistics partners, the order enters active transit and cannot be cancelled mid-route; it must instead be processed through our standard Return & Refund procedure upon arrival.
3.4. Platform Right to Cancel: Alosho reserves the right to refuse or cancel any order at its sole discretion for reasons including, but not limited to:
Suspected fraudulent activity or unauthorized payment use.
Delivery locations identified as unserviceable by our courier networks.
Inability to clear customs or import bottlenecks on cross-border batches.
Repeated refusal of previous Cash on Delivery (COD) consignments.
4. PAYMENT TERMS & FRAUD PREVENTION
4.1. Accepted Payment Methods: Alosho supports authorized Cash on Delivery (COD), Direct Debit/Credit Cards (Visa, Mastercard, PayPak, UnionPay), and verified Digital Wallets (JazzCash, Easypaisa, 1Link).
4.2. COD Obligations & Abuse: Cash on Delivery is provided as a convenience facility. By selecting COD, you enter into a binding obligation to pay the full invoice amount in cash to the delivery rider upon presentation of the parcel. Repeatedly refusing legitimate COD parcels upon arrival without valid cause causes severe logistics loss and will result in permanent blacklisting of your delivery address and phone number from our COD network, restricting future orders to prepaid channels only.
4.3. Payment Security: All digital card transactions are routed through licensed, State Bank of Pakistan (SBP) compliant, PCI-DSS certified payment processors. Alosho does not capture, store, or process raw credit/debit card numbers or sensitive CVV codes on its local servers.
5. DELIVERY, RISK OF LOSS & CUSTOMS CLEARANCE
5.1. Delivery Service: Deliveries are completed through our logistics network and contracted domestic couriers (e.g., PostEx, TCS, Speedaf, Trax). Estimated delivery timelines are indicators and may vary due to transit bottlenecks, customs inspections, weather disruptions, or public holidays.
5.2. Transfer of Risk & Title: Title and risk of loss for all items purchased pass to the customer upon delivery of the consignment by the courier partner to the address provided by you.
5.3. Inspection upon Delivery: Customers are advised to record an uninterrupted unboxing video when opening parcels. In cases of transit damage, tampered security tapes, missing accessories, or incorrect items, this recording serves as primary proof to expedite immediate claims.
6. INTELLECTUAL PROPERTY & PERMITTED USE
6.1. Platform Assets: All UI layouts, graphic elements, digital mockups, brand assets, source codes, text, imagery, and software associated with Alosho are the exclusive property of Alosho and protected under the Copyright Ordinance, 1962 and the Trade Marks Ordinance, 2001 of Pakistan.
6.2. Usage Restrictions: You agree not to copy, decompile, scrape, reverse-engineer, re-sell, or systematically extract data from Alosho without prior written authorization.
7. LIMITATION OF LIABILITY & DISCLAIMERS
7.1. "As-Is" Service: Alosho provides its digital platform, services, and catalog on an "as-is" and "as-available" basis without warranties of any kind, either express or implied, to the maximum extent permissible by law.
7.2. Liability Cap: To the fullest extent permitted under Pakistani law, Alosho’s total aggregate liability arising out of or related to any purchase, whether in contract, warranty, tort (including negligence), or otherwise, shall strictly not exceed the actual purchase price paid by the customer for the specific product in dispute.
7.3. Force Majeure: Alosho shall not be liable for any failure or delay in fulfilling orders caused by events beyond our reasonable control, including acts of God, natural disasters, war, strikes, customs clearance embargoes, carrier strikes, power outages, or disruptions in national telecommunications infrastructure.
8. GOVERNING LAW & DISPUTE RESOLUTION
8.1. Governing Jurisdiction: These Terms and any operational disputes arising from transactions on Alosho shall be governed by, construed, and enforced in accordance with the substantive laws of the Islamic Republic of Pakistan, without giving effect to conflict of law principles.
8.2. Amicable Settlement: In the event of any grievance or dispute, the customer agrees to first contact Alosho Customer Support at support@alosho.com to pursue a good-faith amicable settlement within 14 business days.
8.3. Forum: Any legal claim, consumer court filing, or proceedings that cannot be resolved amicably shall fall under the exclusive jurisdiction of the competent courts located in Lahore, Punjab, Pakistan.
9. MODIFICATIONS TO TERMS
Alosho reserves the right to amend, update, or replace any portion of these Terms at its sole discretion. Any changes will become effective immediately upon posting to the platform with an updated effective date. Your continued access to or use of the platform after changes are posted constitutes formal acceptance of the modified Terms.
10. CONTACT INFORMATION
For legal inquiries, operational questions, or policy clarifications, please contact:
Legal & Compliance Division: Alosho Pakistan
Official Support Email: support@alosho.com
Operational Base: 48 JINNNAH BLOCK AWAN TOWN Lahore, Pakistan