Shipping & Delivery Coverage

Effective Date: October 2026

Platform URL: alosho.com

Support Desk: support@alosho.com

At Alosho, we manage an integrated supply chain connecting direct manufacturing hubs and domestic fulfillment centers directly to customers across Pakistan. This Shipping & Delivery Coverage policy outlines our transit timelines, delivery procedures, customs handling, tracking protocols, and delivery terms.

1. DELIVERY COVERAGE & SERVICEABLE AREAS

1.1. Nationwide Delivery: Alosho delivers across all major metropolitan cities, secondary towns, and rural tehsils throughout Pakistan, including Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Islamabad Capital Territory, Azad Jammu & Kashmir, and Gilgit-Baltistan.

1.2. Logistics Partners: Deliveries are completed through our network of contracted tier-1 courier partners, including PostEx, TCS, Speedaf, and Trax, ensuring reliable first-mile sorting and verified last-mile doorstep delivery.

1.3. Remote & Non-Serviceable Zones: In select remote locations classified as "Out of Service Area" (OSA) by national couriers, customers may be contacted to collect their package from the nearest district courier franchise hub.

2. SHIPPING TIMELINES & INVENTORY MODELS

Alosho fulfills orders under two operational inventory categories:

2.1. Domestic Express Inventory (Local Warehouse Fulfillment):

  • Products dispatched directly from our central fulfillment hubs in Pakistan.
  • Major Metropolitan Hubs (Lahore, Karachi, Islamabad/Rawalpindi): 2 to 4 business days.
  • Other Cities, Regional Towns & Rural Districts: 3 to 6 business days.

2.2. Global Hub Inventory (Cross-Border Sourcing):

  • Specialized catalog items dispatched directly from our international supply chains and manufacturing facilities.
  • Standard Delivery Timeline: 18 to 22 business days.
  • This timeframe accounts for overseas procurement, international line-haul freight transit, port/airport clearance, Pakistan Customs inspection, and domestic courier handoff.

Business days exclude Sundays, national public holidays, and official gazetted holidays in Pakistan.

3. CUSTOMS DUTIES, TAXES & IMPORT CLEARANCE

3.1. All-Inclusive Pricing (DDP - Delivered Duty Paid): For all cross-border items ordered through Alosho, all applicable customs duties, regulatory duties (RD), import sales taxes, and civil aviation/port clearance levies are 100% included in the listed checkout price.

3.2. No Hidden Doorstep Fees: Customers are not required to pay any additional customs fees, import taxes, or clearance surcharges to the delivery courier upon doorstep delivery. The amount shown on your final invoice is the absolute total.

3.3. Customs Regulatory Checks: International consignments undergo standard regulatory checks by Pakistan Customs. While rare, unexpected customs holds or documentation audits may occasionally extend the 18–22 business day timeline. Our operations team actively expedites all clearances and keeps customers informed of transit milestones.

4. ORDER TRACKING & STATUS UPDATES

4.1. Real-Time Tracking ID: Once an order is processed, packaged, and assigned to a logistics carrier, an automated notification containing your Consignment Note Number (CN / Tracking ID) and a live tracking link will be sent via SMS, WhatsApp, and your Alosho user dashboard.

4.2. Tracking Visibility for Global Orders:

  • Phase 1 (Days 1–10): International sorting, quality inspection, export customs, and cross-border flight transit.
  • Phase 2 (Days 11–16): Port of entry arrival, Pakistan Customs clearance, and transfer to our central domestic hub.
  • Phase 3 (Days 17–22): Domestic courier booking (PostEx, TCS, Speedaf, Trax) and doorstep delivery dispatch.

5. ORDER DISPATCH & CANCELLATION RESTRICTIONS

5.1. Pre-Dispatch Cancellations: Orders can be cancelled instantly free of charge through the app dashboard or customer support as long as the status displays "Processing" or "Order Confirmed".

5.2. In-Transit Lock: Once an order status transitions to "Dispatched" or "In Transit" (especially for cross-border global shipments once air-freight manifest is booked), orders cannot be intercepted or cancelled mid-transit. The customer must receive the parcel and process a return through our standard Return & Refund Policy.

6. DELIVERY ATTEMPTS & FAILED DELIVERIES

6.1. Standard Delivery Attempts: Our courier partners will make up to three (3) independent delivery attempts to reach the recipient at the provided address. Courier delivery agents will contact the recipient via the phone number registered on the package.

6.2. Customer Availability: It is the customer's responsibility to remain accessible via phone during expected delivery windows. If you are unavailable, you may authorize a designated representative (family member, security concierge, or colleague) to accept the parcel and complete the payment on your behalf.

6.3. Failed Deliveries & Return to Origin (RTO):

  • If a delivery fails after 3 consecutive attempts due to recipient unavailability, incorrect address details, or unanswered phone calls, the parcel will be marked as "Failed Delivery" and returned to our warehouse.
  • For Cash on Delivery (COD) orders, intentional refusal without valid cause or failure to receive consignments leads to automated restriction of COD privileges on the user’s account.
  • For Prepaid Orders, once the returned consignment is received back at our facility, a refund will be processed minus actual courier return freight charges incurred.

7. PARCEL INSPECTION & TRANSIT SAFETY

7.1. Tamper-Evident Packaging: All Alosho parcels are secured using branded tamper-evident security tape, heavy-duty polybags, or customized cardboard casing.

7.2. Damaged Packaging at Doorstep: If a package shows evident signs of severe tearing, structural crushing, or tampered security tape upon presentation by the rider:

  • Customers are advised to inspect the exterior condition carefully before accepting.
  • We strongly advise recording a continuous, uninterrupted unboxing video when opening the shipment. This video acts as conclusive proof to resolve any claim regarding transit damage or missing contents within 48 hours.

8. CONTACT SHIPPING SUPPORT

For tracking assistance, delayed transit inquiries, or delivery address corrections prior to dispatch:

  • Logistics & Dispatch Department: Alosho Pakistan
  • Official Support Email: support@alosho.com
  • Operational Facility: Alosho Central Fulfillment Hub, Lahore, Pakistan
  • Operational Hours: Monday to Saturday, 10:00 AM – 7:00 PM PKT