Help & FAQs

How can we help you?

Find quick answers regarding shipping, tracking, payments, doorstep returns, and orders. Updated October 2026.

All Questions

Cross-border direct orders typically arrive within 12-18 business days via our verified logistics partners (PostEx, Speedaf, TCS). Real-time SMS and tracking updates are provided as soon as customs clear.

Yes. Verified Cash on Delivery is available on eligible orders in Pakistan. You will see the option at checkout.

We offer a 7-day free return with doorstep pickup across Pakistan.

Every order is transit insured with full damage cover. If your parcel arrives damaged, contact our support team and we will help you with the next steps.

Our on-time guarantee: if your order is delayed beyond the promised delivery window, you receive a Rs. 300 credit.